Frequently Asked Questions

The Home Safety and Readiness Audit is a one-time, $150, in-person walkthrough of the home conducted by a Rockwell representative. The audit evaluates seven pillars of home readiness: structural and exterior condition, interior safety and accessibility, mechanical systems (HVAC, plumbing, electrical), environmental risks, security and entry points, emergency preparedness, and technology readiness for the Custos Hub platform.

You receive a written report with prioritized findings and recommended next steps. The audit is the starting point for every Rockwell relationship. Families are welcome to use the report with or without subscribing to a monthly plan.

Every Rockwell relationship begins with a $150 Home Safety and Readiness Audit. You can schedule your audit online or by calling (715) 255-0235. After the walkthrough, you receive a written report with prioritized findings and can decide whether a monthly plan is the right fit for your household.

Rockwell offers three subscription tiers:

• The Essential Watch ($99/month): Environmental awareness for water, temperature, and humidity. Ideal for seasonal or unoccupied homes.
• Premier Management ($199/month): Adds whole-home activity awareness for older adults aging in place with confidence.
• Estate Concierge ($399/month): Redundant sensor coverage, backup alerting, and automatic water shutoff capability.

Every plan includes a professionally installed and managed Custos Hub, coordinated vendor response, and direct access to your Rockwell representative. Compare all plans.

Rockwell is built for older adults who want to remain safely and independently in their own homes, and for the adult children and family members who want confidence that the home is looked after. Our clients typically include aging-in-place households, families overseeing a parent's home from a distance, and property owners who want professional oversight of a seasonal or secondary residence.

Rockwell is a home stewardship and property oversight company. We do not provide home health care, personal caregiving, medical services, or emergency response. We are not a licensed home health agency and we are not a substitute for 911 or emergency medical services.

Custos Hub alerts are informational and support coordinated property response. They are not intended for medical decision-making or emergency dispatch.

Custos Hub by Rockwell is a professionally installed home awareness platform included with every Rockwell monthly plan. It uses environmental and activity awareness sensors calibrated to your home to surface meaningful events, such as water leaks, temperature extremes, or changes in daily household routines.

When the Hub detects something that needs attention, Rockwell reviews the alert and coordinates the appropriate response through vetted local trades. Custos Hub is never sold separately. It is always installed, configured, and managed by Rockwell.

Custos Hub uses Z-Wave wireless sensors that measure environmental conditions and household activity patterns. Depending on your plan, sensors may include water leak detectors, temperature and humidity sensors, door and window contact sensors, and motion sensors.

All sensors communicate through a locally hosted hub in the home. The system is designed around environmental data and activity patterns, providing awareness without disrupting daily life or privacy.

Custos Hub by Rockwell is a home awareness platform, not a traditional alarm or security system. It is designed around environmental and activity awareness, helping surface events like water leaks, temperature changes, and shifts in household routines.

Custos Hub does not dispatch police or fire services and does not connect to a central alarm station. Alerts are informational and are reviewed by your Rockwell representative, who coordinates the appropriate response. For emergencies, always call 911 directly.

The Custos Hub hardware, including sensors and the hub device, is owned by Rockwell Home Management for the duration of your subscription. If you cancel your plan, Rockwell will schedule a removal appointment to retrieve the equipment at no cost to you. You are never responsible for purchasing, maintaining, or returning the hardware on your own.

When your home needs attention, Rockwell coordinates the response through vetted local trades in the Chippewa Valley. We handle scheduling, communication, and follow-up so you do not have to manage the process yourself.

Rockwell arranges and oversees the work but does not perform hands-on repairs or maintenance directly. Vendor costs are billed separately from your Rockwell subscription and are approved by you or your authorized contact before any work begins.

Rockwell Home Management serves households in Eau Claire and Chippewa Counties, Wisconsin, including the communities of Eau Claire, Chippewa Falls, Altoona, Menomonie, and surrounding areas in the Chippewa Valley.

If you are unsure whether your address falls within our service area, call (715) 255-0235 or email info@rockwellhomemanagement.com.

Yes. You may cancel your Rockwell subscription at any time by contacting us at (715) 255-0235 or info@rockwellhomemanagement.com. Cancellation takes effect at the end of your current billing cycle. There are no long-term contracts or early termination fees.

Please review our Terms of Service for complete details.

Rockwell sends service-related text messages (SMS) to clients and family members who have opted in. Messages may include appointment reminders, vendor updates, and Custos Hub activity awareness alerts. Message and data rates may apply. Message frequency varies based on your service activity.

You can reply STOP to any Rockwell text to opt out at any time, or reply HELP for support. You can also call (715) 255-0235. Your phone number and SMS consent are never sold or shared with third parties for marketing purposes.

For full details, see our Privacy Policy.

Rockwell uses industry-standard security practices, including encryption in transit, encrypted database storage, and two-factor authentication for staff access. We do not sell personal information.

Sensor event data from Custos Hub is retained for up to two years, and audit reports are retained for up to seven years in accordance with legal and accounting obligations. For full details on what we collect, how we use it, and your rights, see our Privacy Policy.