Frequently Asked Questions

The Home Safety and Readiness Audit is a one-time, $150, in-person walkthrough of the home conducted by a Rockwell representative. The audit evaluates seven pillars of home readiness: fire and life safety, fall and mobility, environmental and climate conditions, security and perimeter, systems and maintenance, emergency preparedness, and stewardship and documentation.

You receive a written report with prioritized findings and recommended next steps. The audit is the starting point for every Rockwell relationship. Families are welcome to use the report with or without subscribing to a monthly plan.

Every Rockwell relationship begins with a $150 Home Safety and Readiness Audit. You can schedule your audit online or by calling (715) 255-0235. After the walkthrough, you receive a written report with prioritized findings and can decide whether a monthly plan is the right fit for your household.

Yes. Grab bar installation is an in-house Rockwell service.

Grab bar installation is provided by approved written quote. We discuss placement with the person living in the home and document the agreed work before installation.

Start with the $150 Home Safety & Readiness Audit. We walk the home together and identify practical placement based on how the person moves through the bathroom, hallway, and stairs. The $150 credits toward your one-time Custos Hub by Rockwell setup fee if you choose a monthly plan.

Yes. If you choose a Rockwell monthly plan, the paid $150 Audit fee credits toward your one-time Custos Hub by Rockwell setup fee. If a monthly plan is not the right fit, the written Audit report is still yours to keep and use.

Rockwell offers two monthly plans and Estate Concierge by consultation:

• The Essential Watch ($99/month): For older adults who want a steady baseline of activity awareness. One in-person check-in a month, up to 45 minutes on site, with a written note within 1 business day. Check-ins are scheduled once per calendar month. Additional visits are available only by request and priced before the visit. Includes core Custos Hub by Rockwell awareness for temperature, humidity, water and leaks; quarterly property condition report; phone and email support during business hours; seasonal checklists on October 1 and April 1; vendor directory only, with the client hiring vendors directly; and member portal.
• Premier Management ($199/month): For snowbirds, owners who live away, and adult children supporting a parent's home. Everything in Essential, plus weekly check-ins, alternating in person and remote. Remote check-ins include a review of sensor data plus a phone call; all 7 awareness categories; vendor coordination and oversight capped at 2 requests and 3 hours of Rockwell time per month, then $60/hour including travel only with client approval; winterization and spring startup coordination; monthly detailed report; and priority phone support during business hours.
• Estate Concierge (by consultation): For estates, trusts, and families who want one point of contact. Offered by individual consultation and quote only. Talk with us about Estate Concierge.

Custos Hub by Rockwell is available with every plan, with a one-time setup fee quoted per home before signing. Essential provides a vendor directory; Premier includes vendor coordination within its monthly limits. Compare all plans.

Rockwell is built for older adults who want to remain safely and independently in their own homes, and for the adult children and family members who want confidence that the home is looked after. Our clients typically include aging-in-place households, families overseeing a parent's home from a distance, and property owners who want professional oversight of a seasonal or secondary residence.

Rockwell is a home stewardship and property oversight company. We do not provide home health care, personal caregiving, medical services, or emergency response. We are not a licensed home health agency and we are not a substitute for 911 or emergency medical services.

Custos Hub alerts are informational and support coordinated property response. They are not intended for medical decision-making or emergency dispatch.

Custos Hub by Rockwell is an activity awareness platform, installed and configured by Rockwell using environmental readings and household sensor events. Its 7 categories are environmental (temperature and humidity), water and leaks, entry and access, air quality, activity patterns, appliance safety, and emergency alert coordination. Essential includes the core environmental and water categories; Premier includes all 7.

Configured sensor events and readings provide information for Rockwell to review when coordinating a response through local trades. Rockwell installs, configures, and manages Custos Hub by Rockwell.

Custos Hub uses Z-Wave wireless sensors that measure environmental conditions and household activity patterns. Depending on your plan, sensors may include water-contact sensors, temperature and humidity sensors, door and window contact sensors, and motion sensors.

Sensors communicate through a locally hosted hub in the home. Custos Hub by Rockwell uses no cameras, video, or biometric data, and no audio is stored.

Custos Hub by Rockwell is a home awareness platform, not a traditional alarm or security system. It is designed around environmental and activity awareness, helping surface events like water leaks, temperature changes, and shifts in household routines.

Custos Hub does not dispatch police or fire services and does not connect to a central alarm station. Alerts go to Rockwell and the household's listed contacts at the same time. Rockwell reviews during business hours. Outside those hours, contacts are alerted directly and Rockwell follows up when service hours begin. For emergencies: Call 911 first, then call Rockwell.

No. Rockwell owns the Custos Hub by Rockwell equipment and loans it to your household. A one-time setup fee is quoted per home before signing. The paid $150 Home Safety & Readiness Audit is credited toward that setup fee when you join a membership. Setup is paid upfront, separately from your monthly membership. There are no installments, financing, or equipment balances.

Rockwell arranges pickup of the loaned equipment when the plan ends and never charges for wear, loss, or damage. There are no cancellation, early-termination, or equipment-return fees. No fee of any kind applies if the resident moves into care or passes away. There is no equipment balance to pay.

Rockwell service hours are weekdays 5 to 9 pm and weekends 8 am to 6 pm Central, closed federal holidays. Alerts go to Rockwell and the household's listed contacts at the same time. Rockwell reviews during business hours. Outside those hours, contacts are alerted directly and Rockwell follows up when service hours begin.

For emergencies: Call 911 first, then call Rockwell.

Essential Watch provides a vendor directory, and you hire vendors directly. Premier Management includes vendor coordination and oversight for up to 2 requests and 3 hours of Rockwell time per month. Additional time is $60/hour including travel, only with your approval. Estate Concierge scope is agreed by individual consultation and quote.

Rockwell's own hands-on work is limited to safety consultations, check-ins, Custos Hub setup, service and pickup, and grab bar installation by approved written quote. Everything else is coordinated through vendors. Vendor costs are separate and require your approval. For projects over $1,000, a 10 to 15 percent coordination and oversight fee is built into the quote and shown before work is scheduled.

Rockwell Home Management serves households in Eau Claire and Chippewa Counties, Wisconsin, including the communities of Eau Claire, Chippewa Falls, Altoona, Menomonie, and surrounding areas in the Chippewa Valley.

If you are unsure whether your address falls within our service area, call (715) 255-0235 or email info@rockwellhomemanagement.com.

Yes. You may cancel your Rockwell subscription at any time by contacting us at (715) 255-0235 or info@rockwellhomemanagement.com. Cancellation takes effect at the end of your current billing cycle. There are no long-term contracts or early termination fees.

Please review our Terms of Service for complete details.

Rockwell sends service-related text messages (SMS) to clients and family members who have opted in. Messages may include appointment reminders, vendor updates, and Custos Hub activity awareness alerts. Message and data rates may apply. Message frequency varies based on your service activity.

You can reply STOP to any Rockwell text to opt out at any time, or reply HELP for support. You can also call (715) 255-0235. Your phone number and SMS consent are never sold or shared with third parties for marketing purposes.

For full details, see our Privacy Policy.

Rockwell uses industry-standard security practices, including encryption in transit, encrypted database storage, and two-factor authentication for staff access. We do not sell personal information.

Sensor event data from Custos Hub is retained for up to two years, and audit reports are retained for up to seven years in accordance with legal and accounting obligations. For full details on what we collect, how we use it, and your rights, see our Privacy Policy.