These service areas describe how Rockwell supports the home and the people living in it. Your plan or individual quote sets the check-in schedule, reporting, and coordination included.
Click any service below for the full picture. Each detail page covers what the service is, why it matters, and how Rockwell delivers it through professional oversight and vetted local trades.
Scheduled check-ins and written notes. Essential Watch includes one in-person check-in a month; Premier Management includes weekly check-ins, alternating in person and remote.
Read more about Direct Upkeep →Check-in notes, property condition reports, and records of approved vendor work help households review changes over time.
Read more about Wealth Protection →Essential Watch provides a vendor directory for direct hiring. Premier Management includes coordination and oversight capped at 2 requests and 3 hours per month.
Read more about Vendor Supervision →Phone and email support during business hours, with priority phone support in Premier Management. Call 911 first, then call Rockwell in an emergency.
Read more about Priority On-Demand Access →A visual record of visible property condition, captured by hand with consent. Additional photographic reporting is available through Estate Concierge, by consultation.
Read more about Photographic Condition Report →Essential Watch, $99/month: for older adults who want a steady baseline of activity awareness. One in-person check-in per calendar month lasts up to 45 minutes on site, with a written note within 1 business day. Additional visits are available only by request, priced before the visit. Includes core Custos Hub awareness for temperature, humidity, water and leaks; a quarterly property condition report; phone and email support during business hours; seasonal readiness checklists on October 1 and April 1; a vendor directory for direct hiring, with no coordination; and a member portal.
Premier Management, $199/month: for snowbirds, owners who live away, and adult children supporting a parent's home. Includes everything in Essential Watch, plus weekly check-ins, alternating in person and remote, with a review of sensor data plus a phone call on the remote week. Adds full Custos Hub awareness across all seven categories, winterization and spring startup, a monthly detailed report, and priority phone support.
Premier vendor coordination and oversight includes up to 2 requests and 3 hours of Rockwell time per month. Additional time is $60/hr including travel, only with your approval. Vendor projects over $1,000 have a 10 to 15 percent coordination and oversight fee built into the quote and shown before work is scheduled.
Estate Concierge: for estates, trusts, and families who want one point of contact. Services are available through Estate Concierge, by consultation, with scope and fees agreed in an individual quote.
Talk with us about Estate Concierge
The seven awareness categories: environmental (temperature, humidity); water and leaks; entry and access; air quality; activity patterns; appliance safety; emergency alert coordination. Custos Hub by Rockwell uses no cameras, collects no video or biometric data, and stores no audio.
Business hours: weekdays 5 to 9 pm and weekends 8 am to 6 pm Central. Closed federal holidays. Alerts go to Rockwell and the household's listed contacts at the same time. Rockwell reviews during business hours. Outside those hours, contacts are alerted directly and Rockwell follows up when hours begin. Call 911 first, then call Rockwell in an emergency.
Compare Monthly Plans →Every Rockwell relationship begins with a $150 Home Safety and Readiness Audit. The audit gives you written recommendations and a chance to discuss the support that fits your home before you commit to a plan.
Schedule Your $150 Audit Or contact us →